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Opportunity

Tribunal Chair – Condominium Authority of Ontario (CAO)

Reporting:  Memorandum of Understanding between the Tribunal Chair and the Condominium Authority of Ontario

THE MANDATE

The newly formed Condominium Authority of Ontario (CAO) will offer a variety of services for the condominium community. In a condominium community, sharing common elements and following community rules can lead to disagreements.  The CAO’s goal is to help resolve issues early through easy-to-use information for existing and/or prospective owners, training for condominium Boards of Directors, and other outreach and educational activities.  In addition, the CAO will appoint a Tribunal to mediate and adjudicate condo disputes that people are unable to resolve on their own. The Tribunal will be responsible for overseeing an online dispute resolution system for condominium owners, occupants, and boards of directors.  Mandated by the Condominium Act, 2015, the Tribunal will have the exclusive jurisdiction to hear and to make legally binding and enforceable decisions about certain condominium disputes which are prescribed by the government in regulation.  The Tribunal Chair will lead, develop, and operationalize the launch of this new entity.

For the inaugural Chair of the Tribunal, this is an exciting opportunity to establish and oversee the first body in Ontario designed to quickly resolve condo-related issues on-line through negotiation, mediation, and adjudication.

The initial term for the Tribunal Chair will be three (3) years and may be subject to renewal.

KEY ACCOUNTABILITIES 

The position will include the following responsibilities: 

  • Lead the process of setting the tribunal’s goals, and implementing and refining its on-line dispute resolution options that move from negotiation to mediation to adjudication.
  • Model and develop a customer-centric attitude and culture that focuses on resolving disputes in a respectful, timely and cost-effective manner.
  • Create and lead a functional and cohesive team that includes mediators and adjudicators who actively support the vision, goals, and objectives of the tribunal.
  • Build administrative processes that ensure high quality and independence in the tribunal’s dispute resolution functions, using the newly developed on-line methodology.
  • Identify emerging condo-related issues and respond to changes in demand for services, public expectations, and legislative or regulatory changes.
  • Develop, apply and monitor identifiable service performance measures for the tribunal’s dispute resolution function.

CANDIDATE PROFILE

The inaugural tribunal Chair will bring a creative and innovative mindset to the role, as the details of the tribunal are developed and refined. The Chair will have the ability to establish credibility quickly with the various members of the condominium community, while at the same time being recognized as non-partisan and as an open, honest and ethical person.

Specifically, the Tribunal Chair will have:

  • A thorough understanding of the administrative justice system, including the relevant principles.
  • Superior dispute resolution and analytical knowledge and skills, and experience conducting or leading mediations, arbitrations, adjudications, investigations, or other dispute resolution processes as a non-partisan, neutral service provider.
  • A commitment to protect the public interest and an appreciation of consumer protection, both within the mandate of the tribunal.
  • Creativity and the ability to think imaginatively about innovative, new, or enhanced dispute resolution options, particularly interest-based options, that push the boundaries of conventional or existing tribunal procedures.
  • The ability to build a customer-centric team that is committed to serving the condominium community.
  • Experience with on-line system tools for efficient process management.
  • The willingness and ability to roll up sleeves to get things done.
  • The capacity to be the public face of the tribunal to enhance its credibility in its formative stages.
  • The acumen and awareness of the potential challenges facing a new tribunal in a high-profile sector of the Ontario economy.

COMPETENCIES

Core competencies for this role will include:

  • Commitment to public service
  • Flexibility and comfort with ambiguity
  • A client/customer focus
  • Emotional intelligence
  • Creativity in combination with judgment
  • Strong capacity for empathy
  • Resilience
  • Capacity to engage and lead others
  • Intellectual acuity
  • Energy, enthusiasm, resourcefulness
  • Egalitarian mindset and not motivated by status or power

OPPORTUNITIES AND CHALLENGES

The inaugural Chair of the CAO Tribunal will have the opportunity to create a new and different dispute resolution framework that will serve the ever-growing community of condominium dwellers and condominium corporation boards in Ontario.

The challenge will be to take the newly created on-line system and make it robust and functional from a user’s perspective while at the same time building with a team of adjudication and mediation professionals who can handle more complex disputes or governance issues.

FIRST YEAR DELIVERABLES / MEASURES OF SUCCESS

  • Developing Tribunal team
  • Creating Tribunal performance metrics
  • Documenting processes and procedures
  • Creating a continuous improvement orientation
  • Launching the on-line dispute resolution process

SKILLS AND EXPERIENCE

  • Ten (10+) plus years in a neutral dispute resolution role such as tribunal chair or vice chair, tribunal member, adjudicator, arbitrator, mediator, conciliator, or ombudsperson.
  • Working knowledge of and experience in applying the principles of natural justice and procedural fairness plus the requirements of legislation and common law.
  • Leadership experience in the public and/or not-for-profit sector.
  • In-depth understanding the community, organizational, and policy context in which the tribunal operates, or the ability to acquire such understanding.
  • Knowledge and expertise in administrative/regulatory/dispute resolution fields or in condominium law and dispute resolution, online dispute resolution, or the condominium sector would be beneficial
  • Experience in developing/using/managing technology.
  • Undergraduate degree.

How to Apply:

Please send your resume in Word or PDF format to: njohnson@conroyross.com. Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job and confirm receipt of your application:
AUMU-361778 Tribunal Chair – Condominium Authority of Ontario (CAO), ON – Toronto and GTA (CRPAPPLY)

Please note that only those candidates meeting the selection criteria, established by our client, will be contacted further. Although we may not contact you directly for this particular role, all applications will be reviewed as we would like to consider you for future opportunities that may be appropriate. We encourage you to continue to visit our website at www.conroyross.com as our opportunities are updated on a regular basis.

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